Internet Security Tips

• We will never ask for personal or Account information to be submitted via e-mail.

• We will never provide personal information, such as an online account password, via e-mail.

• If you call us or receive a call from us, please remember we will never ask you to provide your online account password.

• If you ever receive an e-mail that appears to be from Pinnacle Bank asking you for personal information such as your social security number or Account number, please do not respond to the e-mail. Instead, please call us immediately at 1-479-619-2000.

• Any e-mails sent from Pinnacle Bank, including Customer service e-mails and new product offers, are informational and will never request that personal information be sent via e-mail.

• The only way to communicate securely online is via our Bank Services -> Message Center while properly logged into your online account.

• E-mail hoaxes and Spam (unsolicited email) are becoming commonplace on the Internet. If you receive an e-mail that you suspect is not from a legitimate source, you should look for punctuation errors, misspelled words, or grammatical errors that may be included in the message. These are examples of deliberate mistakes used to try and get around Spam filters and may help confirm the message is a hoax.

• If you suspect that you have received a hoax e-mail that appears to be from Pinnacle Bank, do not click on any links that may be embedded in the message. Instead, please call us immediately at 1-479-619-2000, and after speaking with us delete the e-mail.

• A secured Web site can be identified by an image of a padlock at the bottom of your browser window and a Web address that starts with "https" instead of "http".  You will always see these on our Online Banking website, beginning with the User Sign-on page.

• For your added protection, there are many products available to protect your computer - including personal firewalls and virus protection software.  You may be interested in purchasing and installing such programs to further protect yourself.  At a minimum you should always have an up-to-date anti-virus program running on your PC.

• Finally, report any suspected fraudulent activity to Pinnacle Bank as soon as you spot it. The sooner we know about it the faster we can help.